Overview of TotalDesk: All-in-One Helpdesk Solution for WordPress
TotalDesk is a comprehensive helpdesk plugin designed for WordPress websites, offering seamless support management tools. It combines a ticket system, live chat, knowledge base, and reporting features to enhance customer support efficiency.
The ticket system allows for multiple ticket forms, custom fields, attachments, and detailed ticket management, including notifications via email, desktop, and Slack. Support staff can manage tickets through dedicated roles and helpful features like ticket history, comments, and export options.
Enable real-time communication with integrated live chat that supports multiple conversations and ticket IDs, ensuring all chats are saved for future reference. The built-in knowledge base lets you create FAQs, organize topics, and improve searchability with live search and popular articles features.
Additionally, the plugin offers detailed reports on support performance, integrates smoothly with WooCommerce, Envato, Slack, and supports multilingual sites with WPML compatibility. TotalDesk is your all-in-one solution for efficient customer support management.
